A Midwest-based charter operator streamlines its processes to tap into booming private aviation demand. Discover how Club Jet enhanced its operations with innovative digital solutions, improving efficiency and customer experience.

“Technology changes in the last 10 years? – I remember when we started, we used to get paper faxes, and then we used to get digital faxes. And then you had DocuSign, and now we’re to the point where people are signing online. Technology is getting better and better, and these new tools are powerful and drive efficiency.”
— Shane Luthens, Owner, Founder and Chief Pilot at Club Jet

In the fast-paced world of business aviation, efficiency and responsiveness are essential. For Club Jet, based in Eden Prairie, Minnesota, these qualities aren’t just ideals—they’re the foundation of their business model. Despite the pressure of ASAP trips, Club Jet has built a reputation for delivering exceptional customer service with unmatched team responsiveness.

The Challenge: Connecting the Dots for a Floating Fleet

With a floating fleet of aircraft spread across the country, Club Jet’s operations demanded precision coordination and real-time problem-solving. The company’s success in providing responsive, personalized charter solutions brought its own set of challenges:

• A team that is available 24/7, 365 days a year
• Maintaining great customer service for last-minute trips
• Need for real-time flight tracking and coordination
• Time-consuming manual processes

“Teamwork is really important at Club Jet — without it, we would not be able to function. Every department has to work cohesively together to offer a seamless service for our clients.”
— Sherri Ussery, Club Jet Business Administrator

The Solution: Digital Transformation

To tap into the growing demand for private jet travel, Club Jet needed a smart digital solution to improve teamwork and customer experience. The answer came through implementing Avinode Marketplace and Schedaero flight operations software.

The software allowed Club Jet to integrate its unique internal processes and documentation directly into Schedaero, creating a seamless, optimized workflow that reduced manual work and improved customer experience.

The Results: Enhanced Efficiency and Growth

What began as a technological upgrade quickly revealed itself as a comprehensive reimagining of Club Jet’s operational capabilities. By embracing cutting-edge digital solutions, Club Jet transformed from a traditional charter operator to a tech-forward aviation service provider.

Key Improvements:

• Streamlined trip booking process
• Centralized payment handling
• Enhanced team collaboration
• Improved error prevention
• Better customer experience

“What sets us apart from other operators is our speed. The efficient way we gather and exchange information, dispatch our pilots, and get our passengers to where they need to go on time.”
— Haley Barrett, Club Jet Flight Coordinator

Blue Skies Ahead

Club Jet’s exciting digital transformation journey helped them grow while staying committed to delivering outstanding service. By modernizing their operations, they’re not only becoming more efficient behind the scenes—they’re also enhancing the safe, personalized, and reliable experience their clients have come to expect from private jet travel.

As the business aviation landscape continues to evolve, Club Jet’s investment in digital tools provides the flexibility to adapt to new market demands, all while maintaining high service standards. By embracing the latest technology, they’ve turned complex challenges into opportunities for growth and improved customer experience.

Schedaero enhances and supports the talented Club Jet team: empowering them to add value where it matters most – providing their customers with the best experience possible. The team can manage trip bookings and payments more efficiently by streamlining manual processes with a digital software solution. This results in a more responsive and compliant approach to charter services, enabling Club Jet to maintain a competitive edge in a fast-paced market.

Let us help you

Transform your charter operations with Avinode Group’s integrated aviation technology platform, seamlessly connecting quote generation, contracts, and payment processing in one system.

Utilizing Avinode, Schedaero, and Paynode for your charter operations keeps communication flowing between departments, from quoting to scheduling and collecting payment. Connect with us to learn how Avinode Group solutions can elevate your business.